1. Introduction & Scope

This Privacy Policy governs the collection, storage, processing, and protection of information by Vishwakarma Orthopaedic Hospital ("we", "us", "our") through our official website (vorthohospital.com) and our official Mobile Application ("App"). By using our website, mobile application, or healthcare services, you consent to the practices described in this policy.

2. Information We Collect

To facilitate appointment scheduling, orthopaedic consultation, and mobile app functionality, we may collect the following data categories:

• Personal Information: Full Name, Email Address, Phone Number, Date of Birth / Age, and Contact Address.
• Health & Medical Inquiry Data: Reason for appointment, preferred slot (Morning/Afternoon), medical queries, or uploaded medical documents voluntarily submitted by you.
• Device & App Usage Data: Device model, operating system version, unique device identifiers, IP address, app performance logs, and analytics data collected to ensure app stability.

3. Mobile Application Permissions

Our Mobile App may request specific system permissions to provide healthcare features:

• Phone / Call State: Allows users to place direct calls to our hospital emergency helpline ((0278) 2522200).
• Internet & Network Access: Required to communicate with secure servers for submitting appointment forms and viewing services.
• Notifications: Used to send appointment confirmations, reminders, and health updates (users can opt out at any time).
• Storage Access (Optional): Allows users to upload medical records or reports when requesting a second opinion or consultation.

4. How We Use Your Information

We process your data exclusively for legitimate medical and service purposes:

• Booking, managing, and confirming doctor appointments.
• Delivering medical consultation responses regarding Joint Replacement, Spine Surgery, Trauma, and Rehabilitation.
• Communicating hospital updates, appointment status alerts, and emergency care information.
• Maintaining mobile app functionality, security, and preventing fraudulent activities.

5. Third-Party Services & SDK Disclosures

Our app and website integrate trusted third-party services to enhance user experience:

• Google Tag Manager / Analytics: Used for aggregated site performance metrics.
• WhatsApp Messaging Widget: Facilitates instant patient messaging.
• SMTP Mail Gateway: Secures transmission of appointment booking notifications.

We do not sell, rent, or monetize your personal or health data to any advertising networks or data brokers.

7. Children's Privacy Protection (COPPA)

Our app and services are intended for general audiences. We do not knowingly collect or solicit personal information directly from children under the age of 13 without verifiable consent from a parent or legal guardian. If you believe a minor has submitted personal data to us, please contact us immediately for prompt deletion.

8. Medical Disclaimer

The information, content, and scheduling features provided in the App and Website are designed to support patient convenience and hospital communication. They do not constitute emergency medical advice. In case of acute medical emergencies, please call emergency services or visit our hospital emergency care unit directly.

9. Data Security Safeguards

We employ industry-standard encryption protocols (SSL/TLS), firewalls, and restricted database access controls to safeguard your data. While we strive to protect all personal information, no internet transmission or electronic storage method can guarantee 100% security.

10. Data Controller & Contact Information

If you have any questions or concerns regarding this Privacy Policy, your data rights, or app compliance, please contact our Data Privacy Administrator: